We’re happy you chose to bring your pets to us!
We’re so glad you’ve set up your first visit! Before you come in please head over to our app to register. You will be asked to fill out your contact information, save a debit or credit card on file, and enter and all of your pet’s information. Once you have set up your account you can upload your vaccine record! If you don’t have one please have your vet email a copy to email@example.com. The vaccine record should the date their rabies, distemper Parvo, bordetella, and flu would given. We need proof that both rounds of the flu vaccine was given. We also require a current negative fecal test showing that your dog is NEGATIVE for intestinal parasites. We do ask that you keep your dog current on flea and heart worm medication if they will be visiting us regularly. These records are the most important part of registering your dog. PLEASE get them to us ASAP so we can notify you of anything that is out of date.
First time clients are required to put down a 20% deposit that will be used towards your final bill. If your deposit is not paid within 24 hours of making your reservation the reservation will be cancelled and filled with the next person on the waiting list.
If you need to cancel your reservation please let us know as early as possible, and at the latest 48 hours before the reservation is scheduled. Failure to cancel 48 hours before the reservation will result in forfeiture of your deposit (new clients) or a 20% no-show fee for current clients, the fee must be paid before booking further services.
When you are ready to register please click HERE.
Failure to pay your first visit deposit within 24 hours of making the reservation will result in cancellation of your reservation.
If you are unable to provide a vaccine record and fecal record before your visit you must bring the record when you drop off. We cannot call after you leave – we must have proof of vaccines and fecal status before you leave. If you arrive for your reservation and the vaccines are NOT current your reservation will be cancelled and your deposit will not be returned (first time clients) or you will be charged a no-show fee (current clients). We have to be very strict with vaccines in order to keep up our high standards for the health and safety of the pups we take care of! We want to keep everyone happy, healthy, and provide a good time!